Privacy Policy

Swim at Home
Website: https://swim-at-home.com/privacy-policy/

Last updated: February 2026

1. Introduction

Welcome to Swim at Home.

We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

Swim at Home operates in compliance with:

• The UK General Data Protection Regulation (UK GDPR)

• The EU General Data Protection Regulation (EU GDPR)

• The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

Swim at Home is registered with the Information Commissioner’s Office (ICO) in the United Kingdom as a data controller.

If you have any questions, please contact:
📧 contact.swimathome@gmail.com

2. Information We Collect

You may browse our website without providing personal information.

We collect personal data when you:

• Complete a contact form

• Apply to join as a swim coach

• Join a waiting list

• Contact us via email

• Interact with website features

The personal data we may collect includes:

• Full name

• Email address

• Phone number

• Location (city / country)

• Professional details (for coaches)

You choose what information you provide.

3. Legal Basis for Processing (UK & EU GDPR)

Under UK and EU GDPR, we process your personal data based on:

• Consent – when you voluntarily submit a contact form or application

• Legitimate interest – to operate and improve our directory platform

• Contractual necessity – where applicable for coach membership services

You may withdraw your consent at any time by contacting us.

4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Connect clients with listed swim coaches

• Process coach applications

• Provide directory membership services

• Send service-related updates

• Improve website performance

We do not sell or trade your personal data.

5. How Information Is Shared

Swim at Home is a directory platform only.

We:

• Do not manage bookings

• Do not handle lesson payments

• Do not take commission

• Do not control agreements between clients and coaches

If you contact a coach through our website, your details will be shared directly with that specific coach only.

Once shared, the independent coach becomes responsible for handling your data in accordance with their own privacy policy.

We do not sell, rent, or distribute personal information to unrelated third parties.

6. International Data Transfers

As we operate internationally (UK, EU, UAE and other regions), your data may be processed outside your country of residence.

Where required, we ensure appropriate safeguards are in place in accordance with:

• UK GDPR

• EU GDPR

• UAE PDPL

7. Your Data Protection Rights

If you are located in the UK or EU, under GDPR you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local EU supervisory authority.

If you are located in the UAE, under the UAE PDPL, you have similar rights including:

• Right to access

• Right to correction

• Right to erasure

• Right to restrict processing

• Right to object

To exercise your rights, please email:
📧 contact.swimathome@gmail.com

8. External Links

Our website may link to third-party platforms such as:

• WhatsApp

• Instagram

• YouTube

When you leave our website, their privacy policies apply. We are not responsible for their data practices.

9. Data Security

We implement appropriate technical and organisational security measures to protect personal data against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

However, no online platform can guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes

When no longer required, data is securely deleted.

11. Cookies Policy

We use cookies to:

• Ensure website functionality

• Improve performance

• Analyse traffic

• Enable social media integrations

You can manage cookies via your browser settings. Essential cookies cannot be disabled as they are required for core functionality.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page. Please review it regularly.

13. Contact Us

For questions about this Privacy Policy or your personal data:

Swim at Home
📧 contact.swimathome@gmail.com
🌐 https://swim-at-home.com